COVID19 Information from East Area Committee Sunderland City Council: Community Resilience Support available in Doxford, Hendon, Millfield, Ryhope and St Michael’s ward 30 March 2020 Households with people who have acquired a brain injury or suffered with a stroke Headway Wearside share information and give ideas for activities within the home to people living in Sunderland. Search for them on Facebook, or ring Kim 07830346985 Support for people who are self isolating due to cancer FACT Sunderland are offering support with household products and food to people who have to self-isolate due to receiving treatment, or suffering from cancer. If you need to contact the Team please call 07759139351 or email email@example.com St Benedict’s Hospice provide a variety of support for people who are in the at risk group due to a terminally ill disease, for further information ring 0191 512 8400. Digital Offer – keep safe and busy in the house Active Families NE are providing fun and active sessions for toddler, children, parents and carers. To join the fun, log onto their Facebook and message them for details. Bethany City Church are providing virtual support to people living in Sunderland, i.e. coffee mornings, check their website or Facebook page for further information. Life Kitchen are providing online cooking classes to you to enjoy. See their Facebook page for further details. Media Savvy are providing adult learning classes and live streaming to keep our minds busy and improve our skills and knowledge, search for their website or Facebook page for further information. Raich Carter, Everyone Active is offering virtual fitness and exercise classes to members, to join in the fun search for them on Facebook. Sunderland Libraries are providing access to a wide variety of e-books, to get access check out www.sunderland.gov.uk/libraries Mental Wellbeing Support IMPACT North East have volunteers offering telephone / video counselling and group support to people living in Sunderland. Also, they have set up a support project for blue light workers offering telephone counselling. Search for them on Facebook. North Star Counselling provide online and telephone support, and post out support packs to children, contact Nicola on 07717288713 for further information. Sunderland Counselling Services will be running as usual, but have adopted a non-contact policy. These means appointments will be carried out by telephone. With Team members contacting clients to make suitable arrangements. If you live in Sunderland and need support you can call the Team on 0301231145 between 9am – 4.30pm or email: firstname.lastname@example.org Sunderland Mind’s staff are busy working from home to provide as much support for the community as possible. If you need to contact the Team they are available Monday - Friday between 10am and 2pm. Any messages left will be answered as soon as we can. Our current phone number is 07984595542 If you are in crisis: Samaritans provide a 24/7service which is free to call on 116 123 https://www.samaritans.org/how-we-can-help/contact-samaritan/ Crisis support can be reached by calling Sunderland crisis team: 0301231145
Support for Carers More Than Grandparents are offering support to kinship carers who are raising their grandchildren or a relative or friend’s child in Sunderland by providing home delivery services and ideas on how to entertain the children. Based in Hendon you can call Melanie on 07501 191 338 or email email@example.com, www.morethangrandparents.com for further information
Sunderland Carers Centre, although the building is closed to the public the Team are still working and are asking that any carers living in Sunderland wishing to access the service to do so by calling 0191 549 3768, using the quick contact section of our website or by messaging us via social media (Facebook/Twitter). Support to children and young people Blue Watch Youth Centre are providing support to children and young people who live in Ryhope and St Michael’s wards, by providing virtual support via WhatsApp and Facebook, including quizzes, bingo and much more, check out https://www.facebook.com/Bluewatch-173060182871690/ CHANCE are providing a variety of services to people in the East End, Hendon, from general advice to meals to kids on free school meals, and supporting low income families with washing powder, etc. Contact Julie via Facebook or ring 0191 567 0978. Fiscus are providing support to households in Sunderland with essential goods and bundles for babies, find the Team on Facebook. North Star Counselling provide online and telephone support, and post out support packs to children, contact Nicola on 07717288713 for further information. Sunderland Mind’s staff are busy working from home to provide as much support for the community as possible. If you need to contact the Team they are available Monday - Friday between 10am and 2pm. Any messages left will be answered as soon as we can. Our current phone number is 07984595542 Support with households who are self-isolating and have no families or relatives to support them Age UK Sunderland. If you know of anyone who is over 55 years who lives in Sunderland and cannot get out for their shopping due to the pandemic can they ring Age UK on 0191 5659045 and services department will pick this up Back on the Map are providing information, advice and guidance on benefits and universal credit, in partnership with SHARP, and delivering virtual activities to keep you connected, everything from quizzes to group activities to existing tenants and other people living in Hendon. Search for them of Facebook https://www.facebook.com/BackontheMap/ or ring 0191 514 7844 Blue Watch Youth Centre are providing specialist advice on benefits, universal credit and crisis support to people living in Ryhope and St Michael’s to find out more search for them on Facebook https://www.facebook.com/Bluewatch-173060182871690/ CHANCE are providing a variety of services to people in the East End, Hendon, from general advice, over the phone befriending services, job searches and surplus food distribution, along with 1-2-1 support to those self-isolating 'meals on wheels on Thursday and Friday'. Meals to kids on free school meals, and supporting low income families with washing powder, etc. Contact Julie via Facebook or ring 0191 567 0978. Fiscus are providing support to households in Sunderland with essential goods and bundles for babies, find the Team on Facebook.
Ryhope Community Association are providing support to their members who need assistance with shopping, collecting medicine or would like a chat over the telephone. For further information you can contact Paula via Facebook. Sunderland Foodbank provide food parcels to those in greatest need to people living in Sunderland. Request support via their website www.sunderlandfoodbank.org.uk or my ring 0191 543 7191 The Box Youth and Community Project have established a Doxford C-19 Response Team made up of a Team of volunteers to assist with people of all ages living in Doxford ward, so if you need help or know of someone who does search for the Team on Facebook and get in contact or ring 0191 5225031. People who are homeless Basis Sunderland are providing support to people who are homeless, for help and guidance search for them on Facebook, or ring 0191 567 0033. Sunderland YMCA are support young people to self isolate, for help and guidance contact Leesa on 0191 5676160 People who have substance misuse addiction NERAF are providing telephone support, if you need support ring 0191 514 8520 People suffering from domestic violence Wearside Women in Need support people across Sunderland through domestic violence with non-judgemental information, advice and guidance. Contact the free phone number for advice 0800 066 5555
BT Skills for Tomorrow!
BT Skills for Tomorrow aims to give people the skills they need to flourish in the digital world. Due to the spread of the coronavirus, having these skills is more important than ever. Large numbers of people are self-isolating or are confined to their homes. It is vital that people with low or no digital skills can keep in touch with family and friends and access health services. The spread of the coronavirus presents significant challenges to small businesses. Families with children at home from school need to get the best out of technology to help their children to learn and play. And many people need support as they work from home for the first time. Working in partnership with leading digital skills organisations, BT Skills for Tomorrow has free resources and information to help people with each of these challenges: www.bt.com/skillsfortomorrow This briefing outlines the support available during the spread of the coronavirus. We want as many people as possible to have access to this help for themselves and to be able to support others during this challenging time. Help for older and vulnerable people and those with lower digital skills Working with the Good Things Foundation, we’re supporting older and vulnerable people and those with low or no digital skills to stay in contact with family and friends, to keep up to date, and to be healthy during the spread of the coronavirus. Key information includes: How to access GP services online – providing key information on how to find and register with your local GP surgery, apply for repeat prescriptions and look up health records online.
How to use the NHS website – outlining how to make the most of the NHS website to find advice and local health services like GPs and hospitals online.
Using public services online – how to understand what public services are available online, how use the GOV.UK government website and find local council services. This information can be found at: https://www.bt.com/skillsfortomorrow/daily-life/accessing-public-services.html
Video calling – learn how to use video calling to connect with family and friends https://www.learnmyway.com/courses/video-calling
Online and mobile banking – providing tips on how to do internet banking using either a computer, tablet or mobile phone, and how to keep track of your money https://www.bt.com/skillsfortomorrow/dailylife/managing-your-money.html
Online shopping – helping on how to shop online, compare prices, use secure payment methods and understand your rights when buying online. https://www.bt.com/skillsfortomorrow/daily-life/mastering-the-basics/makingthe-most-of-the-internet.html
Socialising online – learn how to use social networks like Facebook and Twitter to connect with family and friends and to share things online https://www.bt.com/skillsfortomorrow/daily-life/mastering-the-basics/discoveringsocial-media.html
Watching and listening online – support to watch TV and listen to radio online, and to use services to listen to music: https://www.bt.com/skillsfortomorrow/daily-life/mastering-the-basics/digital-tools.html
For more information on BT Skills for Tomorrow, go to bt.com/skillsfortomorrow Supporting small businesses At a time when many small businesses may struggle to survive, we’re working with Google Digital Garage, Small Business Britain, and LinkedIn Learning to provide guides for people to do business online and to build their digital skills. Key information includes: Make sure customers find you online – setting out how search engines and online advertising can help small businesses to connect with more customers.
Connect with customers over mobile – providing information on how to grow an online presence and start reaching new customers on their mobiles.
Promote a business with content – supporting small businesses on how to get noticed and to connect with more customers through social media, video, and content marketing.
Promote a business with online advertising – outlining the online tools small businesses can use to promote their business online, create a marketing strategy, and attract the right customers. This support can be found at: https://www.bt.com/skillsfortomorrow/business/promoting-your-business.html We’re also offering support to small businesses via webinars, covering topics such as Online Presence, Digital Marketing, Data Analytics, Social Media and Collaboration Tools. The full list of live webinars can be found at: https://www.eventbrite.co.uk/o/bt-skills-for-tomorrow-26823592931 Helping families to get the most from technology With many families self-isolating or with children at home from school, parents are looking for ways to help children continue learning from home. In partnership with Internet Matters, we are also providing support to help kids to balance the opportunities that tech brings, along with challenges as they spend more time online at home. Key information includes: BT Learning at Home resources - we have engaging activities for children aged 4-11 year old to keep developing their computing and digital skills at home: https://www.bt.com/skillsfortomorrow/parents/learning-athome.html
Supporting your children - information and activities to help parents keep their kids safe online and to feel better equipped for conversations about the online world: https://www.bt.com/skillsfortomorrow/parents.html Supporting people working from home Many people will find themselves working from home for the first time and will need support in remaining productive outside of their usual workplace. Working with LinkedIn Learning and Google Digital Garage, we have guides to help people to build their digital skills and work online effectively wherever they are. Key information includes: How to increase productivity at work – providing tips on how to be better at time management, and how prioritisation can help people work more efficiently.
Business communication - advice on writing for business and how to make communications concise, easy to read and engaging. This help can be found at: https://www.bt.com/skillsfortomorrow/work-life.html